Refund & Returns
Our commitment to your satisfaction
7-Day Return Window
You are entitled to cancel your order within 7 days without giving any reason for doing so.
Secure Reimbursement
We will reimburse you no later than 30 days from the day on which we receive the returned goods.
Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 7 days.
- The goods are in the original packaging.
- Items must be unused and in the same condition that you received them.
- Fragrance bottles must not be damaged or altered.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Nasr City, Cairo, Egypt
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Questions About Our Policy?
If you have any questions about our Returns and Refunds Policy, please contact our support team.
Contact Support